Please read our policies before starting your shopping. About Us www.PakGulistan.com Express Services S Parveez (President) Holbrook Ave Ronkonkoma NY 11779 "info7@pakgulistan.com Phone:631-312-7183 ,Mon-Fri (10:00AM to 4:00PM ET) We strongly recomend our customers to email us for faster service. www.PakGulistan.com is the fastest and the most reliable gift service currently delivering only in Pakistan from anywhere in the world. www.pakgulistan.com has affiliate and distribution partners in all the major cities in Pakistan. We use XS Couriers services for all your deliveries. Shipping and Tax information Shipping is always free at www.pakgulistan.com and all the orders shipped outside the US are tax free. Approximate delivery times is 1-2 days. To ensure 24 hours delivery, your order must arrive before 12:00 noon(Local Pakistan time). Delivery can be delayed if the mailing address provided to us is wrong for any reason. Every effort is made to ship your gifts within 24 hours after receiving the order. We will inform you by email when your gifts are shipped and received by your parties. While placing the order some customers give us a specific time of delivery, in that case we try our best to get the order delivered on or around that time but it is almost impossible to get it delivered at exactly the same time, that is why we are not giving any guarantee to get the order delivered at specific time. We do guarantee that all orders are delivered on the same date. Some orders may look slightly different then the one seen on the website due to the uniqueness of each individual order. Secure Transaction Security is our top priority. All transactions made on pakgulistan.com are 100% secure. Pakgulistan.com never shares or sell our customers information to any third party. Privacy Policy Respecting your privacy in our number one priority. Pakgulistan.com never sell or provide our customers personal infomartion to any third party. Return Policy We have very simple and hassle-free return policy. We will offer full return on all non-perishable items, as long as the product is in its original resalable condition. A credit will be issued to the sender's credit card after the inspection of the item. We will take full responsibility of any quality issues with the items. We will be fully responsible it the items get damaged during delivery or if the items can not be delivered on time due to errors made by www.pakgulistan.com. The sole maximum liability will be not more than to refund the purchase price or to replace and deliver an equilent item. Orders once placed cannot be cancelled or changed as it is booked with the suppliers and courier. In some cases we may be able to cancel or replace orders on your request, if we are informed 24 hours before the delivery time of the order. We may not be able to provide any refund for the perishable items, if the customer provides us with invalid shipping address or recipient is not available to receive the item/items or if the recipient refuses to accept the gift item. We strongly suggest our customers to include the recipient phone numbers in the shipping address portion.